Last friday, while fishing in the floodway I noticed that one of the male ends (that is inserted into the ferrule) of my 9 wt. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.). Bids for less than the appraised value may be considered. If it broken fishing (which it did) you send it in with 20 bucks and they should replace it.. not to worried about getting it replaced more bummed that in without a clutch set up this time of year. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. *Note: Please return your rod in a disposable shipping container. Not to worry. The model number can be located in a few different places. does removing this void the warranty? Include the appropriate payment for the service plan selected. Sage Warranty Vs St Croix Warranty Sign in to follow this . For a $25 shipping and handling fee,* we will repair or replace your rod getting you back on the water as soon as possible. Anyways, I call into St. Croix HQ and they tell me the Legend series rods have a Forever Assurance 15 year transferable warranty from the production date (the warranty is with the rod, not the owner). 530-622-2056 Login or Sign Up; 0. I have no clue how or when this happened, so I was a little angered. Now, if you're convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Their warranty covers manufacturing defects. But then I remembered that St. Croix has a lifetime warranty on Reign fly rods. It's best to telephone a St. Croix Customer Service Representative at 800-826-7042 (select Service Center), or e-mail at service@stcroixrods.com for assistance in determining the exact price. Note: 2005 and prior years offered a 2-year warranty. Can't send us pictures? Disposable shipping containers are preferred by us. Rest assured that our goal is to get you fishing with it again as soon as possible. This organization is not BBB accredited. The warranty registration must be completed within 30 days of purchase to activate your warranty. Jim B Well-Known Member. Attention: Service DepartmentSt. Is your rod outside of the warranty or older than 15 years? (Refer to Silver Star, Gold Star, and Gold Star+Upgrade Plans at the top of this page.) To get you back to fishing as soon as possible and avoid having to package and ship your damaged multi-piece rod, we now have pre-built top sections for many of our models. See serial number information on main Service & Warranty page. For all rods within warranty and less than 15 years old regardless. This number is located on the rod blank just above the handle. I recently broke a r We cannot guarantee that we will return your rod in the container that you used. Required maintenance depends content. No worries. Almost 100% of the crime is locals against locals. The s&h charge for shipments to Canada is $30. If rod is within warranty, there will be a $50 surcharge for a replacement. *See Below Chart For Reading Serial Number Codes. . St. Croix Tourism: Tripadvisor has 58,138 reviews of St. Croix Hotels, Attractions, and Restaurants making it your best St. Croix resource. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period. We reserve the right to refund or … To save freight costs, Canadian Customers may ship rods to the address below. *If you broke the tip of a multi-piece rod, please see below, Excellerator program forms need to be emailed to: service@stcroixrods.com. I decided to send it back st. Croix for warranty. There's no additional s&h charge for shipments within the continental USA. So why not make the best of a bad situation and treat yourself to that higher-performance model you've been dreaming about? My frustration is that there is only one type of damage which is clearly faulty craftsmanship---the rod, while put … About two weeks after sent it off, I received a phone call they told me they could fix my rod for free they would only charge me $25 for shipping. If work is needed that is outside of the warranty, a 10% discount off … Croix Rod856 4th Avenue NorthPark Falls, Wisconsin 54552Phone: 715-762-3226 or 1-800-826-7042Fax: 715-762-3293, In order to comply with return protocols as requested, -  A picture containing rod model, serial number, and break must be submitted. Write a note explaining the problem. ), plus the cost difference between the price of your new rod and that of your damaged one. BREAK ONLY THE TOP SECTION. We will complete this work in a reasonable time, usually within 30 days or less. I snapped a Triumph model back in March, but did not think about any lifetime warranty. Please place all paperwork inside the shipping carton because customs officials will remove paperwork on the outside of the carton. every other st croix i own has them 4+ inches above the grip. If rod is out of warranty, the charges will be based off of the tier chart . The wording on the warranty reads: "St Croix will promtly repair or replace this Pro Graphite fly rod free of charge if it becomes damaged due to defects in materials or workmanship, or by accident. According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase. i hate the location of the hook keeper due to where i hold my hand on the rod above the reel an on occasions with a finger or two on the blank. St. Croix's Gold Star Plan eliminates the uncertainty of a dubious warranty claim. To find the right tip section, please call 800-826-7042 and speak with one of our Customer Guides. I can unsubscribe at any time. Keep in mind we'll choose to repair it when we can make it perform like new. Product is guaranteed to be free from defects for 30 days from the date of purchase. Do not CLEANOUT operate the stove with a broken or cracked ROD PULL TOOL ASH PAN glass. If rod is outside of warranty, the charges will be based off of the tier chart (. What is St. Croix Trading Company’s Warranty Policy? This is a cheaper St Croix model, but has a feel and action I like. over the years i was confident paying a little more as i've always heard their warranty is great. That's all there is to it. . However, should failure occur due to defects in the materials or workmanship, the rod blank will be repaired or replaced (at St. Croix's option) for no charge during the warranty period. This number is located on the rod blank just above the handle . Unfortunately I already cut off the broken end so probably could not send back now even if it is under warranty. If sending in a section of the rod, please include rod model, serial  number and personalization if applicable. John) 5049 Kongens Gade St. Thomas, Virgin Islands 00802 *If you broke the tip of a multi-piece rod, please see below. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we'll advise you of the additional cost to repair or replace your rod. This is what I found out from the St Croix CSR: 1-The gasket is supposed to be around all glass panels and they can't understand why it wasn't. SC II, SC IIW and SC I blanks carry a five-year warranty. Joined Jan 30, 2002 Messages Understandably, you're feeling pretty badly about your damaged Croix. According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase. That is not to say there is no crime on the island, of course, St. Croix, like anywhere, is not crime free, so just take normal precautions. The warranty registration must be completed within 30 days of purchase to activate your warranty. This is still a pretty awesome deal if you slam a $300 rod in your door, you get a new one for $50. Our upgrade plan makes it easy to move up to a higher-performing rod with a new warranty. Pre-built top sections are not available for rods built prior to 2001. On 16 November 1733, Moth was named the first Danish governor of Saint Croix. The warranty registration must be completed and returned to St Croix within 30 days of purchase to activate your warranty. All warranty claims must be made directly to the factory by the consumer. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.). Ahh..but what if you're not registered as the original owner of the rod. Toggle menu. St. Croix Auto wants to earn your business! St. Croix fishing rod blanks are carefully crafted and individually inspected to assure that the highest quality standards are met. 340-773-6449 (St. Croix) 1131 King Street, Suite 101 Christiansted, St. Croix, Virgin Islands 00820 Contact. i’m upgrading to the xtreme 69mlxf in early fall so i could just stick it out but god it’s annoying. In 1917 St. Croix along with the islands of St. John and St. Thomas were purchased by the United States of America from the Danish government for military reasons. Here's what to do. Here's how you do it: You must return the entire rod, including broken parts. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. Include a note with your name, address, and telephone number. Thus, St. Croix has drafted a warranty which permits them to avoid liability if it is determined that the damage was due to the consumer s accident, normal wear, or neglect. With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod. *For rods outside of warranty or older than 15 years old, If you are not able to take pictures, send the rod, Join Our Newsletter For The Latest Announcement. A: St. Croix stoves and furnaces require a minimal amount of daily maintenance, which normally consists of dropping the clinker and adding fuel (for a multi-fuel stove), or shaking down ashes and adding fuel (for pellet stove), along with cleaning the glass with a dry paper towel and perhaps dumping the ash pan. A picture containing rod model, serial number, and break must be submitted. The fact that you're reading this probably means you've got a damaged rod. $25 shipping label may be purchased on our website to send rod in. Rod Blanks in this category are warranted against defects in material and workmanship for a period of one year from the date of purchase to the original purchaser and subject to the Standard Limited Warranty Terms and Conditions. Appropriate payment for the Gold Star plan eliminates the uncertainty of a crime problem than any tourist... 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