Max Occupancy: 4 Adults, or 2 Adults + 2 Children . Dear ImhoffbWe are very pleased to read you had such a wonderful experience in our Resort. I can tell you a million things about how amazing it is but honestly the pictures say much more. There were 2 minor issues, the first being the tripping hazards along some of the hallways and around the mainpool bar area (which they are trying to fix by putting up yellow caution signs), and the second being the lack of sufficient washrooms by the pool areas. Prices are subject to change. Every day we work up to a beautiful sunrise and at night we saw the moon rise. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By far the best food at an all-inclusive we have visited - and I mean BY FAR! There are also a restaurant by each pool and one at the beach. On windy days seaweed would wash up. We really enjoyed all of the restaurants and even the buffet was delicious. And we were not disappointed but we also went in with the mindset that it was a new resort and there would be several things that would need attention.We arrived to the hotel at 12:00am in Cancun and was pleasantly surprised that the bus ride was only 15 minutes away from the airport. Yes there is still construction going on but it is minimal and the hotel does a great job about being discreet (and we were at a pool that had a good amount of it). Dear JettSetterYogiWe very much appreciate your review which points out some interesting matters. There was one Mens stall and one women's stall serving the entire pool area.Overall experience at this resort is a 4.5 with the possibility of it being a 5/5 with minor changes. She was calm and really started off our experience at the spa in an amazing manner. We politely declined and had no issues after. We spent our mornings on the beach and afternoons at the pool. We checked in at the Diamond Club lounge, and was very quick and easy. Check in: Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. Spent an entire day trying to sort it out, was promised calls we never received. I know there were a lot of people that complained about noise but to be honest with you I didn't hear it or I blocked it out but you visual could see work being done. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. We requested a king size bed but at first received double, we requested to be close the to the kids area but were on the other side of the resort, we requested to be at a higher floor as we heard the view was much better, but we were put on the second floor, when you looked out our window you looked at the pool area and restaurant there was no ocean in sight. 10 shrimp and 2 tuna (which I must say is a must try. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. In the evening we frequented the Martin Bar which would get busy during the shows and the bartenders really hustled and did an excellent job.I hope you find this review helpful, and enjoy your stay at the Royalton Riviera Maya.More, Dear DomLYYZWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. If you are looking for luxury, this is the place for you.Our check-in was extremely fast and efficient but that might have been because there was only 8 families that needed to be checked-in at the time. We are glad to hear that you like our luxury rooms and our Restaurants. Would have been better to give a couple a King Bed. It is a pleasure to read your comments regarding our service and facilities. This is the version of our website addressed to speakers of English in the United States. Enjoy free WiFi, free parking, and 2 outdoor pools. Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! The DC area was not well marked, and the staff was not letting non DC guests know that this area was designated for people who paid for the upgrade.As a DC upgrade your butlers made reservations at the restaurants so you didn't have to wait, and we felt uncomfortable that we were budding in front of non-diamond club members and listening to them complain that we were seated even thought they were there first. Dear CindyIt feels very rewarding to hear that our services have gone beyond our clients expectations.We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean.Looking forward to welcoming you back pretty soon.Luxury RegardsFrancisco JorgeGeneral Manager, Pros.-Rooms- You will not be able to beat these beautiful rooms. Complimentary access to exclusive pools, reserved beachfront areas and restaurants attractions Tortuga beach swimming! 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